1 Perak · Peninsular Malaysia
Citzen Service Centre — Ipoh
Citzen's Ipoh service centre is its one centre in Peninsular Malaysia, open Monday to Saturday, 9am to 5pm.
46, Jalan Lang Indah A/1,Pusat Perniagaan Lang Indah,
Ipoh, Perak.
Service centres
Citzen service centres in Ipoh, Kota Kinabalu and Sibu.
Citzen, the Malaysian company that sells the CZ-4 notebook, has three service centres: Pusat Perniagaan Lang Indah in Ipoh, Perak; JQ Central in Kota Kinabalu, Sabah; and Pekan Sibu in Sibu, Sarawak. All three are open Monday to Saturday, 9am to 5pm, and you can walk in during those hours. You can also message Citzen's WhatsApp hotline, +60 12-565 2091, at any time before you travel.
Last updated
01The centres
Where is each Citzen service centre?
Citzen has three service centres for the CZ-4: one in Peninsular Malaysia and two in East Malaysia. Each card below has the full address and a Directions link that opens Google Maps.
Pusat Perniagaan Lang Indah,
Ipoh, Perak.
2 Sabah · East Malaysia
Citzen Service Centre — Kota Kinabalu
Citzen's Kota Kinabalu service centre, at JQ Central, is one of its two in East Malaysia, open Monday to Saturday, 9am to 5pm.
Unit 3-52, Level 3, JQ Central,Coastal Highway, Off Jalan Tun Fuad Stephen,
88400 Kota Kinabalu, Sabah.
3 Sarawak · East Malaysia
Citzen Service Centre — Sibu
Citzen's Sibu service centre, in Pekan Sibu, is its centre in Sarawak, open Monday to Saturday, 9am to 5pm.
No. 4, Lorong Sungai Merah 2D4,Pekan Sibu,
96000 Sibu, Sarawak.
02Opening hours
When are Citzen's service centres open?
All three Citzen service centres keep the same hours: Monday to Saturday, 9am to 5pm. Sunday is not part of those hours, and on a public holiday it is worth checking on WhatsApp before you travel.
- Mon 9am – 5pm
- Tue 9am – 5pm
- Wed 9am – 5pm
- Thu 9am – 5pm
- Fri 9am – 5pm
- Sat 9am – 5pm
- Sun No Sunday hours
03Before you go
What can I do at a Citzen service centre?
Walk in during operating hours, or message Citzen's WhatsApp hotline anytime; the team gets back to you as soon as it can, even after hours.
What each centre can do for you, whether that is an order question, a warranty claim or a first look at the CZ-4, is worth confirming on WhatsApp before you travel. The five steps here are suggestions for a visit that settles things in one trip, not Citzen's requirements.
- 01
Message the hotline first
Say what the visit is about, and ask whether the centre is the right place for it. Messages sent after hours are answered as soon as possible.
- 02
Name the centre and the day
Ipoh, JQ Central in Kota Kinabalu, or Pekan Sibu, and the day you plan to come, so the reply is about the right place.
- 03
If it is about a fault, bring the CZ-4 and its charger
Bring the notebook and the charger you use with it, so the problem can be seen as it happens.
- 04
Have your order details to hand
Keep the WhatsApp chat in which you ordered. The warranty runs from the date of purchase, so have that date ready. More in Citzen CZ-4 warranty: what it covers and what to prepare.
- 05
If anyone will look at the notebook, back up first
Copy your work somewhere safe before the visit.
04Nearest centre
Which centre is nearest, and what if none is close?
Citzen has no service centre in Kuala Lumpur, Penang, Johor Bahru or Kuching. From Kuala Lumpur, Penang or Johor Bahru, Citzen's nearest service centre is Ipoh; from Kuching, it is Sibu; from Sandakan or Tawau, it is Kota Kinabalu. If every centre is a long way off, start on WhatsApp instead of the road.
- Kuala Lumpur · Penang · Johor Bahru 1 Ipoh
- Kuching 3 Sibu
- Sandakan · Tawau 2 Kota Kinabalu
If no centre is close
Ask whether it can be settled in the chat
Describe your question or the fault on WhatsApp first, and ask whether a trip is needed at all. The message opens typed in; replace the parts in brackets before you send it.
Ask on WhatsAppAsk whether to post a warranty claim
For a warranty claim, ask in the chat whether to post the notebook. Postal and delivery costs for warranty claims are borne by the customer.
Ask about posting05Before you set off
Which Citzen service centre are you visiting?
Pick the centre for a message typed in and ready to send. Replace the parts in brackets before you send it.
- 1 Ipoh Pusat Perniagaan Lang Indah · Perak Message before you visit
- 2 Kota Kinabalu JQ Central · Sabah Message before you visit
- 3 Sibu Pekan Sibu · Sarawak Message before you visit
More: Service centre questions, answered · Contact Citzen · Delivery, warranty and returns · Educator plan and school demos · Guide: CZ-4 delivery to Sabah and Sarawak