Citzen CZ-4 Delivery to Sabah and Sarawak: What Citzen Publishes

Does Citzen deliver the CZ-4 to Sabah and Sarawak?

Yes. Citzen — CITZEN COMPUTER SDN. BHD., which sells one product, the CZ-4 14-inch aluminium notebook — says delivery is free nationwide, and that applies to East Malaysia as it does to the Peninsula. On timing, Citzen publishes two figures: orders ship within 3 working days, and for Sabah and Sarawak it asks buyers to allow up to 3 weeks.

Those are the figures Citzen puts in writing, and they are the ones to plan around. Citzen does not publish a delivery date for any particular order, so "up to 3 weeks" is an outside allowance rather than a stated arrival date. If a date genuinely matters to you, that is a question for the hotline before you pay.

Why is delivery to East Malaysia quoted differently from a Peninsular address?

Because Pos Malaysia, the national postal operator, treats it as a separate category. Its own domestic zones for Pos Laju list "Peninsular Malaysia to Sabah / Sarawak" as a zone of its own, Zone 4, with "Sabah / Sarawak to Peninsular Malaysia & between Sabah / Sarawak" as Zone 5 — separate from the Peninsular-only zones.

That is background on how parcels to East Malaysia are categorised, not a description of how any particular seller ships. Citzen does not publish how or from where it sends an order.

The practical consequence is this: Pos Malaysia's Pos Laju service page publishes no delivery-day count for any of its domestic zones. It says the service offers "timely delivery" and notes that "Oversize or overweight items may require additional delivery days". So a firm arrival date is not something the route itself comes with.

What should you settle before you order?

Everything you would normally settle at a checkout page, because there is not one. Citzen sells through its WhatsApp hotline on +60 12-565 2091, open Monday to Saturday from 9am to 1pm, and says messages sent after hours are answered as soon as possible. That conversation is the whole order process.

Worth raising while you have the chance:

• Your full delivery address, written out completely, including anything a delivery driver would need to find it.
• A phone number that can be reached on the delivery day, which may not be the number you message from.
• When you need it by, if a date is genuinely fixed — a school term, a job start, a trip. Ask before you pay rather than after.
• Anything you are unsure about at all. Citzen operates a no-refund policy and invites buyers to ask on WhatsApp before they buy. That invitation is the only mechanism there is, so use it before you pay.

Keep the thread. A WhatsApp conversation is your order record, your delivery address confirmation and your purchase date in one place, and the purchase date is what the warranty runs from.

Which warranty clause matters most at a distance?

The postage one. Citzen says postal and delivery costs for warranty claims are borne by the customer, which is worth reading before you order rather than after. Our guide on what the CZ-4 warranty covers and what to prepare goes through the terms in full.

Citzen lists three service centres, two of them in East Malaysia and the third in Ipoh, Perak, with their addresses and hours on its service centre section and in our warranty guide. Citzen does not publish what each centre handles, so ask the hotline what applies in your case before travelling or sending anything.

What should you ask any seller before buying at a distance?

Three things, none of them brand-specific: who you would deal with on a warranty claim and in which country, who pays return postage on that claim, and what the returns position is. Ask them before you pay. Distance makes each answer matter more.

Citzen publishes its own position on the second and third of those — claim postage is borne by the customer, and it operates a no-refund policy with an invitation to ask on WhatsApp first. Where a seller is silent, silence is the answer you are buying.

What does Citzen publish, all in one place?

Everything above, in Citzen's own terms: no online checkout and no published price; ordering through the WhatsApp hotline on +60 12-565 2091, Monday to Saturday, 9am to 1pm; free nationwide delivery; orders ship within 3 working days and Sabah and Sarawak buyers should allow up to 3 weeks; a one-year warranty registered automatically and running 365 days from the date of purchase; postal and delivery costs for a warranty claim borne by the customer; and a no-refund policy with an invitation to ask before you buy.

• Ordering. No online checkout, no published price. The WhatsApp hotline is the whole process.
• Delivery cost. Free nationwide.
• Delivery timing. Citzen publishes two figures: orders ship within 3 working days, and Sabah and Sarawak buyers should allow up to 3 weeks. It publishes no delivery date for any particular order.
• Warranty. One year, 365 days from the date of purchase, registered automatically on order.
• Warranty postage. Borne by the customer.
• Returns. A no-refund policy, with an invitation to ask on WhatsApp before you buy.

The useful part is that each of those is stated up front, so the allowance can be planned around.

Frequently asked questions

How long does Citzen say delivery to Sabah and Sarawak takes?

Citzen publishes two figures: orders ship within 3 working days, and buyers in Sabah and Sarawak should allow up to 3 weeks. It does not publish a delivery date for any particular order, so treat the 3 weeks as an outside allowance rather than an arrival date.

Is delivery to Sabah and Sarawak free?

Citzen says delivery is free nationwide, which covers Sabah and Sarawak. Citzen separately says that postal and delivery costs for a warranty claim are borne by the customer, so the free leg is the one to you.

How do I order a Citzen CZ-4 if I live in Sabah or Sarawak?

The same way as anywhere else. Citzen has no online checkout and sells through its WhatsApp hotline on +60 12-565 2091, open Monday to Saturday from 9am to 1pm. Give a full delivery address and a phone number that can be reached on the delivery day, and keep the thread, because it is your order record and your purchase date.

Why is delivery to East Malaysia quoted differently from a Peninsular address?

Pos Malaysia's domestic parcel zones for Pos Laju list "Peninsular Malaysia to Sabah / Sarawak" as a zone of its own, Zone 4, separate from the Peninsular-only zones. That is how the national postal operator categorises parcels, not a statement about how Citzen sends an order; Citzen does not publish how or from where it ships.

Can I return a Citzen CZ-4 if I change my mind?

Citzen operates a no-refund policy and invites buyers to ask on WhatsApp before they buy. Since there is no online checkout, the pre-purchase conversation on the hotline is where to settle anything you are unsure about.

Sources

• Citzen's own published terms on delivery, warranty, service centres and ordering: citzen.com.my. More Citzen guides are on the Guides page.
• Pos Laju domestic parcel zones and service description, Pos Malaysia: pos.com.my.