Buying
Ordering a CZ-4
We take orders on WhatsApp; there is no online checkout.
First messageWhere it is going and what you will use it for.
Contact
How to reach Citzen: WhatsApp first.
WhatsApp is Citzen's main channel for everything: orders, configurations, bulk requests and warranty support. Message the hotline, +60 12-565 2091. We reply Monday to Saturday, 9am to 1pm, and answer messages sent after hours as soon as possible. To see us in person, our three service centres in Ipoh, Kota Kinabalu and Sibu are open Monday to Saturday, 9am to 5pm.
Citzen+60 12-565 2091 · WhatsApp hotline
Your first message
Hi Citzen, I'd like to order a CZ-4 for delivery to [town, state]. I'll use it for [use]. Could you tell me the total price and how payment works?
Replies Mon–Sat · 9am–1pm · after hours: as soon as possible
01Routes
Which route is right for my question?
Orders, configurations, bulk requests and warranty support all go through one WhatsApp number, +60 12-565 2091. Pick the card for your need: each says what to put in your first message, and the WhatsApp buttons open with it typed in.
Support
A fault or a warranty claim
Our support team is on WhatsApp, the same number you order on.
First messageWhen you bought, what happens, and a photo or short video.
Educators
The educator installment plan
Government educators qualify for an interest-free installment plan.
First messageYour role and where you teach.
Schools
A demo at your school
We run hands-on demo sessions at schools, by appointment.
First messageYour school, its town, a few dates and how many will attend.
In person
Walk in to a service centre
Ipoh, Kota Kinabalu and Sibu, open Monday to Saturday, 9am to 5pm.
First messageOptional: which centre, which day, what about.
Social
Facebook and Instagram
Follow Citzen on both. For orders and support, WhatsApp is the main channel.
Accountscitzenmy on Facebook and on Instagram.
02Hours
When can I reach Citzen, on WhatsApp and in person?
The hotline and the service centres keep different hours. You can message the hotline at any time; replies come in its business hours, and after hours as soon as possible.
WhatsApp hotline
Mon–Sat · 9am–1pmAfter hours: as soon as possible
Service centres
Mon–Sat · 9am–5pmWalk in during these hours
03First message
What should I put in my first message to Citzen?
A first message that says who you are and what you need saves a round of questions, whatever the time of day you send it. These are our suggestions:
- Your town and state. It settles delivery timing, and which service centre is nearest.
- What you need, in one line. An order, a configuration, a school demo, or a fault.
- Any date that matters. When you bought, or when you need the notebook by.
- A photo, for a fault. One clear picture explains more than a long description.
- A request for anything agreed, in writing. The total and the terms, kept in the chat.
04More answers
Looking for an answer rather than a contact?
Many questions are answered already: delivery times, the warranty, refunds, and what to bring to a service centre. Start with the FAQ, or open the page for your topic.